*Sizing may vary per item* 

 

 

Shipping and Return Policy

We hope you love your merchandise! If you are unhappy with your purchase, you can email sales@urbanhippie.biz to request a return.

Once approved, we will email you a return label (U.S. orders only).

PLEASE NOTE: We DO NOT REFUND original or return shipping charges. If you chose to purchase a return label on your own, you may return to:

111 W Columbia Street, Suite 101, Fort Wayne, IN 46802

Returns must be received within 30 days of original order date.

IMPORTANT: If you choose to request a return label, once the item is received and is in original condition with tags attached, we will issue a refund via store credit (excluding $7.95 for return shipping charges).

Once the return is accepted and processed, we will email you your store credit via a gift card. Your gift card can be used both in-store and online, and does not expire.

Once tracking shows the package has been delivered, we are no longer responsible. Shipping fees are non-refundable.

Please read the return policy below and follow the procedure for your type of transaction.

 

Return Policy Conditions

Items must be returned in original condition with original packaging and tags attached.

If there are any stains, makeup, or wear we will not be able to process the return.

We will also not process any returns that do not have ALL tags originally attached.

All jewelry, shoes and intimates (bralettes, bodysuits, etc.) are non-returnable. All final sale items are non-returnable.

Any item that is returned after 30 days from the original purchase date will not be refunded. If you would like the item sent back to you, please let us know and we will ship back to you with an $8 shipping fee.

Please allow two business days for processing once we have received the return.

 

Damaged Merchandise

For damaged merchandise, you must contact us within three days of receiving your item(s).

Once you receive our return label (U.S. orders only), you may send back for replacement for store credit depending on availability. Once we receive the damaged item, we will re-ship or either issue a refund or store credit.

You MUST return the damaged item for replacement, refund, or store credit.

 

Shipping

USA - We ship domestically via USPS First Class mail or USPS Priority Shipping. 

Orders are shipped daily Tuesday through Saturday if item is in stock. Inventory is turned quickly, and you will be notified if item is no longer available.

  All orders will receive tracking information by email. 

Shipping Cost

Free Local Pickup - Items may be picked up at the Fort Wayne location only during open business hours.

Tuesday - Saturday 11:00 -5:30 or Sunday 11:00-3:00

You will receive an email once your order has been processed notifying you that your order is available for pick up.

Flat Rate Shipping - $7.95 Flat Rate shipping charge is available for all purchases up to $99. 

All packages will be shipped either USPS First Class Mail or USPS Priority Shipping depending on weight. 

Packages are not insured.  

Free Shipping over $99 Free Shipping is automatic via USPS Priority Mail.

2nd Day Shipping $25 Flat Rate (USA) - Orders placed before 3pm will ship the same business day, and you will receive your order in two business days. Orders placed after 3pm will be processed the next business day.

 There may be additional delays due to weather, Holidays, and Postal issues outside of our control.

International Shipping - International Shipping is a flat rate of $25.  We are not responsible for any additional tariffs or fees other Countries may charge.  We currently ship to Australia, New Zealand, Switzerland, Canada, UK, South Africa.

Returned Packages -  Any packages returned for incorrect address will be charged a flat rate of $8 for reshipping. 

Please verify your address is correct before checking out.

All Shipping Addresses are printed directly from your order, unfortunately we cannot change or alter shipping addresses. 

IMPORTATNT - Delivered Packages - Sorry we can’t be responsible for lost, tampered or stolen Packages. Once tracking shows delivered to proper address, there is nothing else we can do.